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Liberty Tax - 100% Guarantee is Fraudulent
Liberty Tax - 100% Guarantee is Fraudulent
Filed taxes and they were not filed correctly, now we have received a bill close to $1K. They claimed the state tax revisions were wrong. They were wrong and will not help us file admended returns. No phone calls to help us or assistance. New owners took over the...
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Company wrote 0 private or public responses to the review from Nov 01.
1.0
I didn't like
  • Unprofessional tax professional
#1392617
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Liberty Tax - They hung up on me after I told them I never received my 2016 or 17 tax return

They hung up on me after I told them I never received my 2016 or 17 tax return
Customer made 3 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 10.
1.0
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#1419974
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Liberty Tax only has offices in poor black communities to take advantage of them during tax season. Do your taxes for free on Turbo Tax!
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Company wrote 0 public responses to the review from Sep 26.
MetallicRaccoon
MetallicRaccoon

They single out US Marines and disabled veterans too since we live near Camp LeJeune base in Jacksonville, NC. Liberty Tax Service loves to give excuses and not admitting for ...

1.0
#1366415
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Dianna from Liberty Tax never calls me back. Today is 7/25/2018 and she has all my corporate information. I have called her relentlessly every single month for the past three months. SHE NEVER CALLS ME BACK! Stay away from Liberty Tax in Brandon Florida. I'm going to...
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Company wrote 0 private or public responses to the review from Jul 25.
#1312449
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Last year they left the apt # off of my teenage daughter refund check. We needed help to see what was wrong. There was no one to speak to. This year we went back so they could fix their mistake, but NO we had to correct it. ( 2016 refund is on the way ). This year my...
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Company wrote 0 private or public responses to the review from May 02.
Anonymous
Anon

I go to a CPA recommended by those in my community. He is reasonable, offers a discount on fees each year (even sends a little coupon or you can find it in local magazines for...

Anonymous
FO

Dont do it, high fees

1.0
I didn't like
  • Not being able ot speak with someone
  • Dont check their work properly
#1246111
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Liberty Tax - Very poor stole my money

Ridgecrest office girl name jewell foxell did my taxes and she kept my refund for her self and when i call district manger he dont call back i think liberty tax is a scam
Company wrote 0 private or public responses to the review from Jun 12.
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1278566
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A lady by the name of Kristin Davis..prepare my 2016 taxes..stated the fee was only $125.00..after 3 weeks..of waiting..she refused to answer any of my texts or calls...i found out a year later she had taken my whole entire refund, claim it was for fees and...
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Company wrote 0 private or public responses to the review from Apr 16.
1.0
#1235003
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the girl was rude could not explain why it took 5 minutes and charged 325 dollars and last year was half that. I only make 400 dollars a week , due the worst was she could not explain anything and was very rude. I WILL NEVER GO BACK THERE AGAIN AND WILL NEVER TELL...
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Company wrote 0 private or public responses to the review from Apr 11.
Anonymous
Lewis

Did you ask the price before authorizing the work ? ... writing 100 words is not stupid, to be unable or unwilling to do so is. It would have been simple and helpful to inform...

#1231930
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Resolved
Deborah Bill was our tax preparer for several years, maybe as many as 5 or 6? Always trusted his advice and thought he was a stand up guy.. He screwed up our taxes two years in a row by giving us a deduction we did not qualify for. Cost us nearly 800.00 in back taxes....
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Company wrote 0 private or public responses to the review from Mar 12.
2.0
#1208940
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Contact Liberty Tax

Mailing Address:
Liberty Tax Service
1716 Corporate Landing Parkway
Virginia Beach, Virginia 23454
Phone:
(800) 790-3863
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Liberty Tax Products and Services

LIberty Tax was the worst tax preparation experience I have ever had. I used the office on Pio Nono Ave in Macon, GA. Not only did she not tell me the fee up front, they misadvertised the "instant refund" as being a given - it had to be approved by some bank, which did...
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Company wrote 0 private or public responses to the review from Mar 02.
Anonymous
Sasha reed

Omg I just went thru the same thing, they charge me $500 along with some extra bank fees I never heard of

1.2
I didn't like
  • Rude behavior
  • Not returning phone calls
  • Unprofessional service and pricing was way too high
#1200953
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