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Liberty Tax

Liberty Tax

www.libertytax.com
What is your customer experience with Liberty Tax?

Liberty Tax Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Liberty Tax has 1.4 star rating based on 215 customer reviews. Consumers are mostly dissatisfied.

  • 24% of users would likely recommend Liberty Tax to a friend or colleague.

  • Rating Distribution
  • Pros: No pros, Cordial staff, Ok in past years.
    Cons: Didnt tell me how much they charge before beginning the service, Disorganised, Dont check their work properly.

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Media from reviews

Liberty Tax - About my taxes I did with them in 2022 and never received it
Liberty Tax - About my taxes I did with them in 2022 and never received it - Image 2Liberty Tax - Employee complaintLiberty Tax - How can i talk to a person it is very very importantLiberty Tax - Recovery of tax records from 2016- ****Liberty Tax - NO RESPONSE/ POOR CUSTOMER SERVICELiberty Tax - NO RESPONSE/ POOR CUSTOMER SERVICE - Image 2
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Top Liberty Tax Reviews

Positive Review

"Missing tax money"

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I paid my tax credit card through, but not to the IRS. The local Liberty Tax will not help me. I've paid out over 4,880 for a 2915 tax bill.

Critical Review

"Liberty Tax Franklin TN- -Refusal to return Personal Documents- violation of privacy laws - breach of Fiduciary Duty"

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On March 27, 2025, I visited the above-mentioned location for tax preparation services. I provided original personal documents, including W-2s, 1099s, and...

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Jason C Wao

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hendersonville, Tennessee

Liberty Tax Franklin TN- -Refusal to return Personal Documents- violation of privacy laws - breach of Fiduciary Duty

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On March 27, 2025, I visited the above-mentioned location for tax preparation services. I provided original personal documents, including W-2s, 1099s, and other sensitive financial records.

I was later informed by staff, including the owner, Sean Conner, that they would not proceed with preparing my tax return. When I requested my original documents be returned, I was told they would instead shred them without my consent.

This refusal to return my documents and the threat of destruction is a serious violation of consumer rights and may constitute the unlawful destruction of personal property.

I did not authorize them to destroy any of my documents. This conduct raises serious concerns about their document handling practices and the potential misuse of personal financial information.

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1 comment
Guest

Way more to this story.

Patrina Qja
map-marker Worcester, Massachusetts

About my taxes I did with them in 2022 and never received it

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Liberty Tax - About my taxes I did with them in 2022 and never received it
Liberty Tax - About my taxes I did with them in 2022 and never received it - Image 2

My reason for calling is to report something that Ive been reported to you guys in 2022 now I got proof and I wanna make a report ASAP from your company that I never ever received it ever

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Resolved
Patrick M Skr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

Resolved: Missing tax money

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Updated by user May 21, 2025

Company fixed the issue and I have been provided with apology.

Original review May 06, 2025

I paid my tax credit card through, but not to the IRS. The local Liberty Tax will not help me. I've paid out over 4,880 for a 2915 tax bill.

View full review
Loss:
$4868

Preferred solution: Full refund

Michael H Ifp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dearborn, Michigan

Well, first of all they charge way too much. They're trying to charge me twice as much this year as they did last year and that's supposed to be with a 30% discount this year. Also, we never finished

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Your representative this year is trying to charge me twice as much as he did last year. I was told that if I went ahead and filed that I would get a 30% discount off the preparation fee, so I was expecting 30% off of what he charged me last year, instead he's trying to charge me twice as much, and says that is with the 30% discount.

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User's recommendation: Don't use Liberty tax. Especially the mission Liberty tax.

Teresa J Tre

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I had a problem with one of the tax preparations

I have a problem with one of the tax preparers. They did not do my taxes right, messed up on my 3514 form, and will not correct it for me. They have been giving me the runaround for over a month, and the IRS said they will not correct it until he fills out that paperwork.

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Loss:
$788

Preferred solution: Correct the mistake that was made so I can get my refund

Altha B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tucson, Arizona

Promises not kept

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In 2023 our taxes were done at office 14924 by Karen Roger's she was so unprofessional was unable to get over the experience for 2 weeks. Add to that filling out boat load of paperwork, not able to use a bathroom or have a drink of water.

Increase in prep should have been mentioned when appt was made. Offered free prep for 2024. That promise is not going to be honored. Was made by previous office manager assured me info would be put in our file.

Current regime sees nothing in folder person who made offer no longer works there willing to give me a discount on fee. Screwed for a second time.

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User's recommendation: Previously recommended to anyone looking to have taxes done. Never again!!!

Maeson Hxa
map-marker Ponchatoula, Louisiana

Inacurate tax preparation. The math is wrong.

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Math on my tax return is incorrect. Mary Brumley in Fort Walton Beach did the return yesterday. 652 A Beal Parkway, Fort Walton Beach

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Valerie B Kac

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Svay Dangkum, Siem Reap

Refunds

I took my 2023 and 2024 taxes to liberty tax on Hwy 64 in Lexington NC. My complaint is I had a $593.00 federal tax return and got $160.00 or $166.00.

I was going to use that to pay my utility bill last month. Im still sitting here without power. I did receive my state but idk about the 2023 year. I have neither one of those returns.

People need to understand they cant just do whatever and charge people because its not theres. I need some answers please . Im sorry I have to complain but Im mad and upset.

Text or email me please . I will tell everybody about this if something doesnt change.

View full review
Loss:
$328

Preferred solution: Full refund

Anonymous
map-marker Boise, Idaho

Very expensive fee

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They way over charged to the tune of $674 but did not tell me until they were done with filing. We had a very simple filing but didnt charge as so. Also tried to get me to amend my 2023 tax

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User's recommendation: These guys have a lot of class…. Too bad it’s all third

James B Weq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was supposed to get back 4135 and only got back 2900 just wondering what was wrong

I don't think I got back my full amount 4135 only got back 2900 I'm from Lexington NC 27295 liberty tax off hwy 64.. please let me know something my email is jimmybyrd422@***.com please email when y'all find out and thanks

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Loss:
$1235
Pros:
  • There great have no problems

Preferred solution: Full refund

Anonymous
map-marker Saint Joseph, Minnesota

Problems with St Cloud MN office

Liberty Tax has us listed as part-time residents of Minnesota on our MN taxes. In 2024 we lived in MN for 5 months.

Less than 183 days.

South Dakota - Jan Feb Mar May July

Minnesota - Apr Jun Aug Sep Oct

Florida - Nov Dec

Have home in MN. Had home in SD since Oct of 2022. Sold SD home in Oct 2024. Purchased home in Florida Oct of 2024.

We will be living in Florida Jan Feb Mar Sep Oct Nov Dec. More than 183 days.

MN Apr May Jun Jul Aug Sep. less than 183 days. These dates r approximates.

So why did Liberty Tax put us down as part-time residents.

They said that it was Box 15 on my State of MN Retirement 1099. MN has a number in there that is their number as to where the monies came from.

Liberty Tax Charlene and Scott wont talk to me or waste any more time. Liberty Tax in St Cloud MN.

Can u please check this out. And get back to me.

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1 comment
Guest

Wouldn’t your banking records showing debit card purchases be enough to place you in whatever state you were in?

Darrell H Hwk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Incompetent people can't even get paperwork filled out correctly.

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Could not fill out paperwork. Did not even know I did not have to turn in a 1099 for my 12-year-old son.

Had to go three times to sign and resign paperwork. They told me they were filed days ago, then I came to find out they were not filed because they did not file the right forms.

Just very incompetent people. Then, when I told them I was reporting it, they said, 'I wish you would.' Very rude people.

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Preferred solution: Away from liberty tax and to see these incompetent people replaced. This is not the first time this same office messed up.tokk me 6 months ti get my 2023 return because the same people put my wrong address on my form.

User's recommendation: Do not use liberty tax

Kyrstyn Bwo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Baltimore, Maryland

My 50 percent compon

I need my 50 percent discount so I can sign of my tax sitting in one of your local office hours n my neighbor hood to be send to IRS before the tax deadline

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Tax Expert Talks

IRS and US Taxes: Things You Should Know About New Tax Season

IRS and US Taxes: Things You Should Know About New Tax Season

Feb 26, 2021

IRS and US Taxes: What consumers should consider this tax season. In this video interview with Pissed Consumer, professor of law, Francine J. Lipman shares her tips on tax season and talks about the IRS system, the pandemic impact on taxpayers, and the US economy.

Read full article
Francine J. Lipman
Francine J. Lipman

William S. Boyd Professor of Law at the University of Nevada, Las Vegas. Professor Lipman worked as a CPA and then turned to law. She has a stellar record as a lawyer, an accountant, a scholar, and a teacher.

Victoria H Igv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

There is no rate of review I need to speak with Hector Sanchez

I need to speak with Hector Sanchez I have a huge issue that needs attention with one of your locations and have spoken to the IRS and called several times and yet to hear back I will continue to make contact until this is resolved

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Victoria H Igv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Liberty tax filed my tax in 2021 and I want to get results.

I need to speak with Hector Sanchez or someone higher up I have an issue and I need answers I have called and keep getting passed on to someone else 5 times now and not one person calls back its been a week and Im beyond upset.

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Anonymous
map-marker Providence, Rhode Island

Tax problem

I have real issue my taxes wasn't done correctly I have never received my state in all these years of filing with liberty I still haven't received my state check its been months.

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About

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Summary

Liberty Tax is a company specializing in tax return preparations. Liberty Tax is a Canadian company that was founded in 1997. Company was developing quickly and today it operated 4,000 offices in the United States and Canada. Among the services Liberty Tax offers there are year round support, satisfaction guarantee, free consultation, accuracy guarantee, audit assistance, correspondence assistance, free copies. Also company deals with electronic filing (eFile), federal income tax calculator, free IRS 1040 form, IRS tax forms and publications, IRS W4 form, online tax preparations, tax education, refund and loan options, W-2 download, personal tax interview.

Liberty Tax reviews and complaints

Liberty Tax is ranked 40 out of 182 in Taxes category

Area Served

USA

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