I worked for Liberty Tax service in Palm Bay FL after taking their tax preparation course. After the course was completed, the franchise owner had mandatory training sessions for employees/future employees.
When asked if these hours would be paid, he responded "No, it's only training." I filed a complaint with the Department of Labor Wage and Hours Division. While they agreed that the hours should have been paid, they declined to litigate the case. I also emailed corporate about this problem and they were unresponsive. Besides refusing to pay wages for desperate employees, he also raised the number of required returns to qualify for a bonus.
I found out from a manager that the required number the previous year was 50. Apparently, some employees got close to that number so this year he raised the number to 75.
My advice would be to stay far, far away from this Liberty Tax service franchise. Actually, I would stay away from all of them since corporate is condoning this behavior by their inaction.
This reviewer shared experience about "illegally withheld wages" and wants this business to issue a full refund as the author lost $80. happykayaker is overall dissatisfied with Liberty Tax and uploaded a picture. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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