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Went to the Madisonville Tn. branch.

Branch manager did my taxes and when I got a notice from the IRS that I needed to complete an additional form I discovered that she had made a major error. I called her and she got an attitude like it was my fault said to bring it in and HUNG UP ON ME!. I called back and said I didn't appreciate being hung up on and she said "I thought there conversation was over".I took the return back to her, she fixed the problem, Never said she was sorry but gave me a 100% credit if i take my taxes back there next year.NO WAY! They overcharge and have no customer service skills.

Stay away from them. Horrible experience.

Product or Service Mentioned: Liberty Tax Tax Preparation.

Reason of review: Poor customer service.

I didn't like: I felt robbed, Deceitful practice, Rude behavior.

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