Hello fellow readers I want to let others know how bad of a experience I had with this company. My wife and I had our taxes done and we had to come back up to have them do an injured spouse form.
Well they filled the form out for us and we asked what we needed to do when we sent it back, They said just mail it back to the state on MI. So we did and a couple weeks later we receive a statement saying half of my wife's refund was being taken due to not sending a copy of our lease. So I call the treasury dept. and they tell me to read the instructions and low and behold it says "If proof of sole ownership or leasehold is not received with this form, The credit will be divided between both spouses."
Well with this new info in hand I call liberty tax to find out why I paid to be told wrong information.
A woman named tiffany dials answers and I start asking why no one said to send my lease copy with the form, She tells me that you do not need to and that the state of MI is just trying to get everyones money. I read the line from the form to her and after each of the 4 times I read that to her, Everytime I would finish stating the instructions she would tell me I was wrong and each time she got more degrading and snotty with me because I will argue if you keep telling me that the instructions are wrong. So after about 30 minutes of her telling me I was wrong I was fed up with the call and asked her if I could speak to a manager, She got real snotty with me and I told her that once she started getting rude with me I started recording the conversation. So she says that she cant talk to me and that shes going to call the cops on me for that so now I get really mad that she says shes gonna call the cops for recording her when it was LEGAL to do.
So now telling her I want a manager and that I recorded the call she starts telling me I was acting like a baby and so forth and hang up the phone. I try calling back after being hung up on to get no answer. So I call corporate and make a complaint and a hour later the cops come. Tiffany told them that I threatened her because I said Id come up later, How thats a threat I have no clue.
I had the paperwork from the state which showed they were wrong and instead of saying to bring it up and show her she kept ramming it down my throat that I was wrong so how is it a threat for me to say Im gonna show her the proof she was wrong. Nope she called the cops saying I threatened to come up there after they messed up our taxes. It took 3 days for the franchise owner mario quinto to return my complaint call which corporate said he would call within 24 hrs. So my wife and I get a call from mario telling us to bring the paperwork after arguing for 20 minutes.
I get there and show him the form and he admits that you do in fact need to send in a copy of your lease but thats all he did and NOT once did he apologize for them giving us the wrong info. So we are talking and he starts talking down upon my wife in front of me and I tell him to stop with the degrading of us and this man starts to giggle. I held my composure for this man even as he treated my wife like garbage and we keep talking about this and after like 20 minutes of talking and saying he will let customers from now on know they need to send in the copy of the lease he says theres nothing he will do. He also says that the tax laws changes and this must be new, But Michelle at Mi Treasury who worked there for 10 years says that you have ALWAYS needed to send in the lease.
So liberty has bee misfiling peoples taxes for many years. When we come to get our taxes done we expect the tax prepper to know what the instructions say and if we pay for them to give us tax advise then it needs to be correct. In my case and many other peoples cases liberty did not know how to fill out Form 743. In my case not only did everyone tell me I was wrong but they had the cops harass me and my wife lost about $250.
Their site says "If an error is made in the preparation of the customer's return that results in a cost of interest or penalty, we will pay that interest and penalty." Well this was a penalty that cost my wife $250 that she was not obligated to pay and these people and this mario guy refuse to honor their companies word because they made an error. Bottom line I would not advise anyone to visit liberty because they in fact do not know how to fill out this one form and I want to know what else they dont know about taxes, But also tiffany and all the people I have talked to with this company have zero customer service skills at all and they CANNOT accept the fact that they were wrong.
Product or Service Mentioned: Liberty Tax Tax Preparation.