Liberty Tax - Caused me Hardship
in 2017 I lost my niece and took in her 5 month old son. I have had him for almost 2 years now.
Me and mom take care of him with zero government assistance. So last year i went to Liberty tax and gave them all the proper paperwork to claim the child tax credit. Gave them Az child services paperwork with placement dates. I am now in the process of adopting him permanently.
The IRS denied me even with all the legal paperwork. Every additional paperwork they requested we provided and was still denied. I am being targeted for some reason, even Liberty tax told me something is not right. So after paying them nearly $500 they told me they will fight tooth and nail on this.
They said give us power of attorney so they can fix it with out always needing my permission. 2 weeks go by and decide to call them. The response I got was, " what did the IRS say"?? I knew at that point I was in trouble.
Over the next month I would attempt to call and get zero return calls. I decided to go in and talk face to face. The Secretary said in her own words, " thats not done yet"? I told her if did not get a call from the owner, she is who did my taxes I was going to call corporate.
Never received a call. Filed a complaint with the corporate office twice. I was promised to receive in 2 business days and again nothing. Now because of Liberty tax I am close to 6k in the hole.
This has caused my family some hardship. This money is much needed at this time in our lives.
So now I am filing a complaint with the AZ Board of Accountancy. Now I have to pay H&R Block to fix the problem.
Reason of review: Problem with delivery.
Monetary Loss: $6000.
Preferred solution: Full refund.
Location: Newport News, Virginia
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