Liberty Tax Preparation Service Review from Phoenix, Arizona
I usually file online. This year I chose Liberty because I did not have health insurance and wanted to make sure that was filed properly.
Since I was paying a arm and leg I figured I would go for the advance. Well o was denied and after researching 2 of the qualifiers are filing the previous year and receiving a return. Well I didn't file with them but 1x before 6 years ago. So, I was denied.
I messaged them on FB to ask why I was charged a fee when those were the qualifiers. I also messaged them because my fiancรฉe received her return this am we had the same deposit dates and her file was more complicated. the local office said after 5 they will call people who they have checks for. I will never use them again if I didn't go for the advance that I wasn't even qualified for I could of had it deposited in my acct this am.
So on FB they answered that question validating my claim that I am waiting for my return because of their process but not of why I was cheated $44 for a program I wasn't qualified for to begin with. Grammar is awful I don't care upset and wanted to blast this review while the iron was hot.
Saw the Feds tried to shut down Liberty last year. It appears with these reviews and how they are taking fees like this they need to be.
Reason of review: Poor customer service.
Location: Phoenix, Arizona
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