Melissa M Yqc
map-marker Sao Luis, Maranhao

They filed my taxes incorrectly

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The lady who filed my taxes filed my 2021 taxes as 2023 and I just got done filing my 2023 taxes and I told her that everything I gave her said 2021 on it so how the heck does she make a mistake like that now the irs is going to think there's some sort of fraud happening.Thats definitely not it and now they want to charge me 451.00 up front instead of taking the fees out of my return and why are the fees so much.They are treating me like I'm the one who messed up but I am not she is.
View full review
Loss:
$451
Pros:
  • There are no pros as far as im concerned
Cons:
  • Everything they do terrible work

Preferred solution: Full refund

User's recommendation: Do not use Liberty Tax

Donna R Lsu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pearland, Texas

NO RESPONSE/ POOR CUSTOMER SERVICE

Liberty Tax - NO RESPONSE/ POOR CUSTOMER SERVICE
Liberty Tax - NO RESPONSE/ POOR CUSTOMER SERVICE - Image 2
Liberty Tax - NO RESPONSE/ POOR CUSTOMER SERVICE - Image 3

I took my personal and business taxes to Liberty taxes at 7113 Broadway St Pearland, Texas 77581 two weeks ago and still waiting to get my return from them. My first appointment was on 2/12/24 at 12:00pm get there no one was there called them after waiting 15 minutes and the wife answers KuTrina and stated was I at the location of course I'm at the location I have an appointment then she proceeded to say we will be there 10 minutes later they show up. The second appointment was scheduled on 2/23/24, and I get a call from the wife stating they needed to reschedule due to my business taxes was still in review with the corporate office and would have to reschedule my appointment for today 2/25/24 at 10:00am I get there and no one is there again I called several different numbers they have and left messages I am here for my appointment I've been waiting for 19 minutes and at this point I just want my W2 back ASAP and I will NEVER EVER DO business with them again so unprofessional.

View full review
Cons:
  • Never will use pearland location again

Preferred solution: Deliver product or service ordered

User's recommendation: Please don't waste your time with this business

Jaimie H Khu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scammers

I went to Liberty Tax Services for the first time to handle my 2023 return.

The girl helping me was new and had the manager check over my return several times.

The manager that looked over everything was on a personal call the entire time I was there. Seemed very unprofessional.

I told my preparer that I had seen a coupon online and wanted to use it for this visit.

She skipped over my question and said we would get to that.

Upon leaving and receiving my copies of the paperwork, I again asked how much I owe and was not given a total.

I thought it was strange, so when I got home I reviewed all the paperwork and there was nothing stating my total for the tax preparation service.

Now, fast forward a couple weeks, I get a $17 refund from JTHF.

After doing some investigating, I figured out that Liberty took $200 from my return as their payment. (This was never explained and have nothing in writing)

I never received any invoice stating the total. And they are trying to say they gave me $411 off the total of $611.

Are you kidding me...

I only pay $138 to H&R Block every year so how can this be possible and LEGAL!

BEWARE! THEY ARE LIARS AND VERY RUDE WHEN CONFRONTED!

View full review
Pros:
  • No pros
Cons:
  • Scammers

Preferred solution: Apology

2 comments
Guest

Crooks! Scammers!

I was quoted one price of 220$. After I received my federal I went to liberty tax to pay the 220$. The account told me it was 399$!!!! When I asked why after you quoted me 220$.

His response was it cost more to file for the child tax credit! They never wrote down that the total cost was 220$. I have no proof of this on any of my tax documents. I was in complete disgust I asked if I could pay the difference when I received my state income tax.

The account ended up calling me back and said I already paid the 399$ and for me to come pick up the 220$. I thought this was odd but figured once I get my state income tax then see what happens. Well I never received my state income tax. I contacted the IRS and was told it was put into a checking account which wasn't mine.

It was liberty taxes account. I then contacted liberty tax and was told I should have received the balance from my state income tax of 31$ . This still made no sense. I asked if I owe you 399$ from my 485$ income tax where is the 55$ difference.

I was then told I was charged a 54$ transfer fee! Never again will I go here.

Not only did I get ripped off. The account never put me as head of household.

Guest

Lesson learned. So much for your online coupon.

View more comments (1)
Aneya Hjo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Redmond, Washington

They stole my state taxes

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I took a advance of 2500 they took my state taxes toward the 2500 and still took 2500 out of my federal taxes they sent my taxes to a different bank account I didnt approve of and they didnt put a credit towards the 2500 and they ended up taking 2900 and I only borrowed 2500
View full review
Harmony R Ike

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To make a complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Nothing was accomplished it was pointless horrible customer service theyre stealing people's money and getting away with it
View full review

Preferred solution: Full refund

Corina L Loi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rockwall, Texas

About my taxes from last yr

Last year I had my soulmate's taxes done. And the paper work got sent back with in a WK. I was told that someone had filed on him. So I never received my refund.my question today is. I paid $ 250.00 to have them filed since I didn't get refune back could I get my fee of 250.00$ back??
View full review
Harmony R Ike

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

To make a complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Nothing was accomplished s

I hope this letter finds its way to your attention, urging a profound reconsideration of your business practices. My experiences over the past three years at multiple locations have left me feeling profoundly disheartened and exploited.

The repeated instances of what I can only describe as unethical conduct have shaken my trust in your organization.

It's distressing to realize that positions of authority within your company are being used to take advantage of individuals without regard for the repercussions this has on their lives.

The monetary losses I've incurred are distressing enough, but the deeper betrayal lies in the systematic and callous manner in which it appears to have been executed. Your association with financial institutions and the issues with NetSpend cards have only exacerbated this situation, leading to further frustration and loss.

I implore you to take immediate action to rectify these wrongs. Restitution for the financial losses I've sustained over the last three years is not only warranted but necessary. Furthermore, a fundamental reassessment of your practices to prevent such exploitation in the future is essential.

It's time for accountability and transparency within your organization.

Your customers deserve to be treated with respect and fairness, not as targets for financial gain. I sincerely hope that my plea for resolution reaches the right channels within Liberty Tax and that steps are taken to address these concerns

View full review
Loss:
$15
Cons:
  • None responsibility for screwing up

Preferred solution: Full refund

1 comment
Guest

It's the company in hole and you are in tilted to ur opinion.

Harmony R Ike

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Full refund for the last three years and my child tax credits they stole

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Dec 19, 2023

They are not responding correctly

Original review Dec 19, 2023
Nothing was accomplished it was pointles,
I hope this letter finds its way to your attention, urging a profound reconsideration of your business practices. My experiences over the past three years at multiple locations have left me feeling profoundly disheartened and exploited.
The repeated instances of what I can only describe as unethical conduct have shaken my trust in your organization.

It's distressing to realize that positions of authority within your company are being used to take advantage of individuals without regard for the repercussions this has on their lives.
The monetary losses I've incurred are distressing enough, but the deeper betrayal lies in the systematic and callous manner in which it appears to have been executed. Your association with financial institutions and the issues with NetSpend cards have only exacerbated this situation, leading to further frustration and loss.
I implore you to take immediate action to rectify these wrongs. Restitution for the financial losses I've sustained over the last three years is not only warranted but necessary. Furthermore, a fundamental reassessment of your practices to prevent such exploitation in the future is essential.
It's time for accountability and transparency within your organization.

Your customers deserve to be treated with respect and fairness, not as targets for financial gain. I sincerely hope that my plea for resolution reaches the right channels within Liberty Tax and that steps are taken to address these concerns promptly.
View full review
Loss:
$15000

Preferred solution: Full refund

Anonymous
map-marker Los Angeles, California

They are a horrible company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They never addressed situation.the manger who contacted me was lying and hasn't contacted me since which let's me know they are fraudstsyvawwtbstat
View full review
Harmony R Ike

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Full refund

I hope this letter finds its way to your attention, urging a profound reconsideration of your business practices. My experiences over the past three years at multiple locations have left me feeling profoundly disheartened and exploited.

The repeated instances of what I can only describe as unethical conduct have shaken my trust in your organization.

It's distressing to realize that positions of authority within your company are being used to take advantage of individuals without regard for the repercussions this has on their lives.

The monetary losses I've incurred are distressing enough, but the deeper betrayal lies in the systematic and callous manner in which it appears to have been executed. Your association with financial institutions and the issues with NetSpend cards have only exacerbated this situation, leading to further frustration and loss.

I implore you to take immediate action to rectify these wrongs. Restitution for the financial losses I've sustained over the last three years is not only warranted but necessary. Furthermore, a fundamental reassessment of your practices to prevent such exploitation in the future is essential.

It's time for accountability and transparency within your organization.

Your customers deserve to be treated with respect and fairness, not as targets for financial gain. I sincerely hope that my plea for resolution reaches the right channels within Liberty Tax and that steps are taken to address these concerns promptly

View full review
Loss:
$15000
Pros:
  • There are non
Cons:
  • Dont trust them

Preferred solution: Full refund

1 comment
Guest

This is a personal letter to Liberty Tax who is privy to whatever happened. This is a third party complaint site.

Liberty won’t see this. Your post doesn’t help any reader looking for an honest review.

Harmony R Ike

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

They stole my money

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My tax money was taken 3 years in a row and noonr has resolved my issue and netspend had my funds kicked in closef account
View full review
Anonymous
map-marker Fort Walton Beach, Florida

Never using this company again

Lied didn't file my return didn't care not helpful I'm Never going to use this service again next year ill do it myself
View full review

User's recommendation: Not use

Adal Kyj
map-marker Monrovia, California

Got ripped off

Over paid and they didn't even do my taxes right they charged me 967 each time for my taxes I didn't realize it till after it was done. Wish I wouldn't have trusted the lady. She seemed so nice
View full review

User's recommendation: Go somewhere else

Tax Expert Talks

IRS and US Taxes: Things You Should Know About New Tax Season

Feb 26, 2021

IRS and US Taxes: What consumers should consider this tax season. In this video interview with Pissed Consumer, professor of law, Francine J. Lipman shares her tips on tax season and talks about the IRS system, the pandemic impact on taxpayers, and the US economy.

Read full article
Francine J. Lipman
Francine J. Lipman

William S. Boyd Professor of Law at the University of Nevada, Las Vegas. Professor Lipman worked as a CPA and then turned to law. She has a stellar record as a lawyer, an accountant, a scholar, and a teacher.

Lashonda R Hyf

Account problems

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Great customer service this wasn't the number I should had been on by transfer was quick and easy to the right customer service
View full review

Preferred solution: Nothing

Anonymous
map-marker Atlanta, Georgia

Tax return

I didn't receive my copy of my income tax to my email it's rosslatonia6@***.com I had called in and I suppose to had received it but I never did receive it
View full review
Swan Yfw
map-marker Germantown, Wisconsin

I am very upset when the IRS notified me by a letter stating that Liberty Tax did not enter my rental information in including the repair deductible and as a result they are giving me until Dec3rd to

Our 2021 taxes were not filled out correctly and I received notification from the IRS to correct mistakes that was not included in my property Tax
View full review

User's recommendation: Beware

Brands Related to Liberty Tax

eSmart Tax reviews and complaints

eSmart Tax

0 Reviews

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article